Refund policy

Refund & Returns Policy

100% Satisfaction Guarantee – Easy Returns & Exchanges

If you're not completely satisfied with your purchase, you may request a refund or exchange within 14 days of receiving your item. To cancel your purchase agreement, please notify us in writing or by email within this 14-day period. Unfortunately, we cannot accept cancellations by phone.

🔧 For returns or exchanges under warranty after the initial 14-day window, please refer to our Warranty Policy.

📦 Return Conditions:

• Items must be returned in good condition and properly packaged to ensure safe transit.

• Once we receive and inspect the item, we will issue a full refund, including the original delivery charge, or arrange an exchange if preferred.

• Faulty or damaged items caused during transit to you will be collected and replaced free of charge, but you must notify us immediately upon delivery.

❗ Please note:

• You must contact us in writing within 14 days of delivery to initiate a return.

• Returned items remain your responsibility until received by us. For this reason, we recommend using a tracked and insured delivery service.

• If the item is not faulty, return shipping is your responsibility. If the item is faulty, we will cover the cost of return.

• Delivery charges are only refundable if the item is found to be faulty and a refund is issued.

🚫 Non-Returnable Items:

Unless faulty or not as described, we are unable to accept returns or exchanges on:

• Personal care items

• Perishable goods

• Digital/downloadable products